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CPD1006: Conflict to Confidence: Mastering Builder Disputes, Liens, Customer Service, and Home Warranty Protection
Instructed by Crestridge Western Training
Turn conflict into confidence: understand the Builders Lien Act, strengthen customer service, and manage home warranty obligations from project completion through handover.
What you’ll learn
- How disputes arise in residential construction and how builder and homeowner relationships affect project outcomes.
- Fundamentals of the Builders Lien Act, including holdbacks, lien rights, deadlines, and payment dispute management.
- Communication, documentation, and customer service as key tools to prevent and manage conflicts.
- Project completion, homeowner handover, and home warranty systems, including how claims and disputes are handled.
Course content
- How disputes arise and escalate.
- How builder and homeowner relationships affect project outcomes.
- Holdbacks, lien rights, and key deadlines.
- Managing payment disputes.
- Using clear communication and documentation to prevent conflict.
- Customer service as a tool for managing expectations.
- Project completion and homeowner handover.
- Home warranty systems and how claims and disputes are handled.
Skills you’ll gain
Dispute ResolutionCustomer ServiceLien LawDocumentation
Earn a certificate
On successful completion you’ll receive a shareable certificate you can add to your LinkedIn profile, resume, or CV. Certificates are available in the ‘Transcript’ section of your student account.